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© Elphamatt tech solutions | 2026

Shipping & Delivery Policy

We strive to deliver your security products safely and promptly across Kenya.

Delivery Areas & Coverage

We currently deliver to all major towns and cities across Kenya, including:

  • Nairobi and surrounding areas
  • Mombasa
  • Kisumu
  • Nakuru
  • Eldoret
  • Thika
  • Machakos
  • Meru
  • Nyeri
  • And other major towns

For remote areas, please contact us to confirm delivery availability and additional charges.

Processing & Delivery Time

Service Type Processing Time Delivery Time Total Estimated Time
Standard Delivery 1-2 business days 1-3 business days 2-5 business days
Express Delivery Same day 1-2 business days 1-2 business days
Nairobi Metro Same day 1 business day 1-2 business days

Note: Processing time begins after order verification and payment confirmation. Delivery times may vary during holidays and peak seasons.

Shipping Costs

Our shipping costs are calculated based on:

  • Delivery Location: Varies by region and distance
  • Package Weight & Size: Based on product dimensions
  • Delivery Speed: Standard vs. Express options
Flat Rate Shipping

We offer FLat Rate shipping which is our standard shippingfor Ksh 500

Exact shipping costs will be calculated and displayed during checkout before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation email with tracking number
  • SMS notification with delivery updates
  • Ability to track your package in real-time
  • Delivery notification before arrival

You can also track your order by logging into your account or contacting our customer service team.

Delivery Process

  1. Order Confirmation: You'll receive an order confirmation email immediately after purchase
  2. Order Processing: We verify and prepare your order for shipment
  3. Shipping Notification: You'll receive tracking information once shipped
  4. Delivery: Our delivery team will contact you before delivery
  5. Receipt & Inspection: Please inspect your package upon delivery

Important Notes

Please Note:
  • Delivery dates are estimates and not guaranteed
  • We are not responsible for delays caused by carriers or unforeseen circumstances
  • Someone must be available to receive the delivery
  • Please inspect packages for damage before accepting
  • Additional documentation may be required for certain areas

Need Help?

If you have any questions about our shipping policy or your order delivery:

This shipping policy is subject to change without prior notice. Last updated: April 7, 2026

© 2026 Elphamatt Tech solutions | Designed by Gichini John