Elphamatt | Return Policy

Return Policy

2-Day Return Window

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Important Notice

Our refund and return policy lasts 2 calendar days. If 2 days have passed since your purchase, we cannot offer a full refund or exchange.

Return Eligibility & Conditions

Eligible for Return

Unused and in original condition
Packaging intact and undamaged
Return requested within 2 days
Receipt or proof of purchase

Not Eligible for Return

Gift cards
Downloadable software
Items showing signs of use
Not in original condition
Returns after 2 days
Sale/discounted items

Warranty Information

Covered by Warranty

Manufacturer-related faults or defects.

Not Covered by Warranty

Negligence or misuse
Physical damage
Power-related damage

Note: All returned items undergo inspection. If the fault is confirmed as manufacturer-related, a replacement will be issued. Otherwise, repair costs will be charged to the customer.

Refunds & Return Process

Ship Your Item

Send the product to our return address. Shipping costs are your responsibility.

Inspection

We will inspect the returned item and email you the approval or rejection.

Refund

If approved, a refund will be issued to your original payment method.

Return Shipping Address

ACCRA Towers, T04

Accra Rd

Nairobi, Kenya

Important: Do not send your purchase back to the manufacturer. Shipping costs are non-refundable.

Special Cases

Gift Returns

Gift purchases returned by recipients will be credited as gift vouchers.

A gift certificate is issued once the return is received.

Exchanges

Exchanges are available only for defective or damaged items.

Email us at: info@elphamatt.co.ke

Late or Missing Refunds

Check your bank account
Contact your bank (processing delays can occur)
If still unresolved, contact us

Need Help?

For questions regarding refunds and returns:

info@elphamatt.co.ke support@elphamatt.co.ke +2547111522807