2. Information We Collect

We collect the following types of information:

A. Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order history and communication records

B. Payment Information

We do not store your debit/credit card numbers or M-Pesa PINs. Payments are securely processed through third-party payment providers (e.g., M-Pesa, banks, or card processors). We only receive confirmation of payment, not your full card or authentication details.

C. Automatically Collected Data (Usage Data)

• IP address
• Browser type and device information
• Pages visited and actions taken
• Date, time, and duration of visits

D. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience, remember your cart, improve site performance, and analyze traffic. You may disable cookies in your browser settings, but parts of the site may not function correctly.

3. How We Use Your Information

Your information is used for the following purposes:

• To process and deliver your orders
• To communicate order updates, support responses, or account notifications
• To improve our website, services, and product offerings
• To detect and prevent fraud or unauthorized transactions
• To provide customer support and handle returns or warranty requests
• To comply with legal or regulatory obligations

4. How We Share Your Information

We do not sell or rent your personal data. We may share your information only in the following cases:

• With Payment Providers: To process secure payments (e.g., M-Pesa, banks, card processors).
• With Delivery Couriers: To deliver your items (e.g., rider services, parcel carriers).
• With Service Providers: For website hosting, email communications, or analytics.
• Legal Compliance: If required by law, court orders, or government authorities.
• Business Transfers: In case of a merger, acquisition, or restructuring.

5. Data Security

We use reasonable technical and administrative measures to safeguard your personal information. Although we strive to protect your data, no online system is 100% secure. We recommend keeping your account credentials confidential.

6. Your Rights

You have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate or outdated information
• Right to request deletion of your data where legally applicable
• Right to restrict or object to certain data processing activities
• Right to request a copy of your personal data

To exercise these rights, contact us through the details below.

7. Cookies

We use cookies to:

• Remember items in your shopping cart
• Enable account login functionality
• Analyze traffic and improve site performance
• Track preferences to personalize your experience

You can disable cookies from your browser settings at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies before providing personal information.

9. Data Retention

We retain your personal information only as long as necessary to:

• Complete your transactions
• Provide customer support, returns, or warranty services
• Comply with tax, accounting, or legal requirements

10. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date. Continued use of our website signifies acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a data request, please contact us:

Phone: +254 111 522 807

Email: support@elphamatt.co.ke

Alternative Email: info@elphamatt.co.ke